Silvera Jewelry School | Return Policy

Return Policy

30 Day Return Policy

If you are not satisfied with one of our products we will accept it back within 30 days of purchase. We want you to be satisfied with your purchase. If you think there is a problem with your tool due to a defect in manufacturing, please contact us.

When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. However, we do not accept returns of used tools (except in cases of manufacturer defect), because tools are subject to abuse, misuse and damage that renders them unsellable after use. Tools to be returned, must be unused, and in their original unopened packaging. Please email or call for return authorization.

If the return is needed as a result of shipping damage, manufacturer defect, or our mistake, we pay the shipping charges - both to have your item sent back to us, and to send you a replacement item.

In the case of an authorized return for refund, we refund the full purchase price of the product, but you are responsible for return shipping on the product you are returning and we do not credit the shipping charges toward the exchange.

Conditions and exceptions for returns

In cases other than returns for reason of defect or damage from shipping, we can only accept items that are returned unused, still in their original packaging, in sellable condition, without signs of wear and tear and with all of the original contents and packaging. Contents consists of any included parts and accessories, as well as the warranty card and manual without user's notes or markings. Packaging includes all inner and outer packaging, complete with the original barcode affixed.

Items not returned in the condition described may be subject to restocking fees (up to 50% of the purchase price, as determined by our cost of replacing the missing items including a processing fee for the labor intensive process (i.e. if the packaging has been opened, torn or is otherwise not ready for resale) or refusal of the return.

We cannot accept returns on books. DVDs must still be sealed in original packaging. If a DVD has playback issues it may be returned for an exchange or credit.